— Loyalty, Marketing and CRM Features

All the features you need to earn customer loyalty

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  • La Penderie Boutique
    • Dashboard
    • Campaigns
    • Offers
    • Customers
    • Reports
    • Stores
    Stores
    • + Add store
    • 1
    Name Email Category Rewards Joined
    La Penderie Cuba Street cubastreet@lapenderie.com Retail & Shopping
    Rewards
    22/09/2018
    La Penderie Lampton Quay lamptonquay@lapenderie.com Retail & Shopping
    Rewards
    22/09/2018
    La Penderie Lorne Street lornestreet@lapenderie.com Retail & Shopping
    Rewards
    22/09/2018
    La Penderie New Regent Street newregentstreet@lapenderie.com Retail & Shopping
    Rewards
    22/09/2018
    La Penderie Newmarket newmarket@lapenderie.com Retail & Shopping
    Rewards
    22/09/2018
    La Penderie Ponsonby ponsonby@lapenderie.com Retail & Shopping
    Rewards
    22/09/2018
    • Dashboard
    • Campaigns
    • Offers
    • Customers
    • Reports
    • Stores

    La Penderie Cuba Street

    Store Transactions
    • 1
    Customer Title Points Expires Scanned
    Alice Rowntree Scan 5 Never 02/03/2019 12:45pm
    Alex Kleenan Scan 15 Never 02/03/2019 11:43am
    Mark Jenkins $5 voucher -25 Never 01/03/2019 04:58pm
    Marama Petera Scan 5 Never 28/02/2019 04:53pm
    Alicia Rudduck Email 10 Never 04/02/2019 12:47pm
    Alicia Rudduck Scan 5 Never 04/02/2019 12:47pm
    Poppy Haszler Email 10 Never 13/01/2019 9:27am
    Poppy Haszler Scan 5 Never 13/01/2019 9:27am

Loyalty & Rewards

  • Create your point structure

    Coalition programmes require you to purchase points. With Goody, points are defined and controlled by the business and monitored to ensure customers are treated fairly. Simply create your own loyalty point structure that suits your business needs.

  • Replace paper loyalty cards

    Utilise a digital loyalty program and create your own rewards that customers can unlock at point levels.

  • Track & reconcile points

    Prevent shrinkage and theft, by reconciling points and rewards issued.

  • Create & manage your rewards

    Create and edit your rewards within the cloud-based software. Once customers reach a point level, they automatically unlock a reward across your store channels.

  • Send limited coupons

    Incentivise customers to visit you more regularly, by sending limited coupons direct to their phone, email or loaded to their account.

  • Cross promote your business

    Share points across your business or make points specific to the store.

  • Encourage customers to visit new locations

    Send customers a pre-loaded coupon to visit new locations and other businesses.


Coupons

  • Gain new customers

    List your business in the Goody app which is seen by millions of members. Members can save coupons and are incentivised to visit your store.

  • Set coupon restrictions

    Restrict how many coupons are in the market at a given time.

  • Send coupons

    Send your customer base one off or automated coupons loaded to their loyalty accounts.

  • Redeem coupons

    Customers are guided through an easy redemption process and results are made available in reports.

  • Prevent over discounting

    Goody recognises whether a customer is a new customer versus a returning. It's smart enough to prevent over discounting and issues associated with paper coupons.

  • Leverage a pre-existing network

    Choose to either leverage an existing network of members or go it your own and brand it your store using leveraged technology.


Customer Management

  • Customer segmentation

    Gain deeper insight into your customer base and segment based on life cycle behaviour.

  • Export

    Manage .csv data files, export your customer base and marketing subscribers.

  • Track & reconcile points

    Add, remove and manage points for your customer base.

  • Prevent shrinkage & theft

    Receive warning alerts for suspicious transactions or point redemptions.


Marketing Automation Software

  • Send email marketing

    Create powerful email marketing campaigns for your customer segments.

  • Attach coupons and automate

    Automate your coupon sends by customer lifecycle stage.

  • Segment your customer base

    Classify your customer base into groups based on visitation history and incentivise them back in-store.

  • Run monthly digest reminders

    Keep your customers points balance top of mind with automated point balance reminders to loyalty program members.


Customer feedback & NPS

  • Measure customer sentiment

    Use an industry standard metric to better understand your customer satisfaction and net promoter scores. Allow for optional feedback to keep the conversation going.

  • Store & client level tracking

    Monitor customer responses at client or store level.

  • Real-time NPS

    Set your NPS feedback to be sent after first engagement and only when customers are physically in-store.

  • Personalise your branding

    Your branding is included into a mobile responsive template. Goody manages the delivery and automatic NPS survey sends to ensure optimal response.


Reporting & Analytics

  • Dashboard reporting

    Showcase important store metrics such as visitors, return rates, retention rates, customer sign-ups, point breakage and much more.

  • Demographics & behaviours

    Goody provides merchants with insights about their customer base. This is managed carefully and in accordance with the appropriate data policies.

  • Store & client level tracking

    Goody is perfect for multi-store and franchise operations. It gives businesses the ability to drill down to store-level, for a deeper understanding of customer and staff activity.

  • Real-time data

    Goody automatically collects activity information from point of sale, customer-facing apps and marketing campaigns.

  • Daily, weekly & monthly reporting

    All merchants are provided with daily, weekly and monthly reports of their store activity.

  • CSV exports

    Export all your sign-up information, member details, point balances and store data. Import your customer details into your currently subscribed marketing activity.


Hardware

  • Customer display app

    Download our customer display to your Android and IOS hardware device and personalise your branding. Customers can register via email, phone number or mobile app scan.  View the Goody Enroll app

  • Tablets

    Tablet hardware can be purchased online and set up yourself at any time.  See here for support hardware


Mobile App

  • Mobile App

    All your store level rewards can be found in the Goody app or integrate your own app with our software.

  • Customer registration

    Can't afford to create your own app? Ask customers to download the global Goody app for registration, point earn and burn.


Support

  • Dedicated account manager

    All customers are provided with a dedicated account manager that reviews your account to ensure it's performing. We monitor your point earn and spend activity to ensure a healthy rewards programme.

  • Resource Centre

    Access our self-help training guides within the resource centre and learn at your own pace.

  • Support on hand

    Our support team is on hand by email, phone and chat. All queries can be resolved remotely, or additional support can be requested.

  • Create your point structure

    Corporate loyalty programs require you to purchase points. With Goody, points are defined and controlled by the business and monitored by Goody to ensure customers are treated fairly.

  • Replace paper loyalty cards

    Utilise a digital loyalty program and create your own rewards that customers can unlock at point levels.

  • Track & reconcile points

    Prevent shrinkage and theft, by reconciling points and rewards issued.

  • Create & manage your rewards

    Create and edit your tablet rewards within the cloud-based software. Once customers reach a point level, they automatically unlock a reward.

  • Send limited coupons

    Incentivise customers to visit you more regularly, by sending limited coupons direct to their phone or email.

  • Cross promote your business

    Share points across your business or make points specific to the store.

  • Encourage customers to visit new locations

    Send customers a pre-loaded coupon to visit new locations and other businesses.

  • Gain new customers

    List your business in the Goody app which is seen by over 600,000 people. Members can save coupons and are incentivised to visit your store.

  • Set coupon restrictions

    Restrict how many coupons are in the market at a given time.

  • List your business

    Promote and market your business in a growing network.

  • Redeem customer coupons

    Customers are guided through an easy redemption process and results are made available in reports.

  • Prevent over discounting

    Goody recognises whether a customer is a new customer versus a returning. It's smart enough to prevent over discounting and issues associated with paper coupons.

  • Leverage a pre-existing network

    Goody has over 600,000 members browsing and saving coupons nearby.

  • Customer segmentation

    Gain deeper insight into your customer base and segment based on life cycle behaviour.

  • Export

    Manage .csv data files, export your customer base and marketing subscribers.

  • Track & reconcile points

    Add, remove and manage points for your customer base.

  • Prevent shrinkage & theft

    Receive warning alerts for suspicious transactions or point redemptions.

  • Send email marketing

    Create powerful email marketing campaigns for your customer segments.

  • Incentivise social channels

    Create an engaging way for your customers to interact with you on social media with your loyalty program.

  • Segment your customer base

    Classify your customer base into groups and incentivise them back in-store

  • Run automated marketing

    Encourage repeat visits and win back your customers before they're lost. Automated email marketing and push notifications ensure your customers receive the right coupon, at the right time.

  • Measure customer sentiment

    Use an industry standard metric to better understand your customer satisfaction and net promoter scores. Allow for optional feedback to keep the conversation going.

  • Store & client level tracking

    Monitor customer responses at client or store level.

  • Real-time NPS

    Set your NPS feedback to be sent after first engagement and only when a customers are physically in-store.

  • Personalise your branding

    Your branding is included into a mobile responsive template. Goody manages the delivery and automatic NPS survey sends to ensure optimal response.

  • Dashboard reporting

    Showcase important store metrics such as visitors, return rates, retention rates, customer sign-ups and much more.

  • Demographics & behaviours

    Goody provides merchants with insights about their customer base. This is managed carefully and in accordance with privacy law.

  • Store & client level tracking

    Goody is perfect for multi-store and franchise operations. It gives businesses the ability to drill down to store-level, for a deeper understanding of customer and staff activity.

  • Real-time data

    Goody automatically collects activity information from the tablet device and any marketing campaign sent.

  • Daily, weekly & monthly reporting

    All merchants are provided with daily, weekly and monthly reports of their store activity.

  • CSV exports

    Export all your sign up information and import this into your current subscribed marketing activity.

  • Android Tablet

    Goody businesses are provided with an Android tablet, pre-loaded with the Goody merchant app. It's completely locked down to avoid any misuse.

  • Mobile App

    All your store level rewards can be found in the Goody mobile app, used by the growing Goody network.

  • Security & POS materials

    Every merchant is provided with security and POS materials needed to promote their program.

  • Training materials

    Full training materials and video guidance is provided.

  • App coupons

    All your store level coupons can be found in the Goody mobile app, used by the growing Goody network.

  • App rewards

    All your store level rewards can be found in the Gody mobile app, used by the growing Goody network.

  • Dedicated account manager

    All merchants are provided with a dedicated account manager that reviews your account to ensure it's performing.

  • Goody Resource Centre

    All merchants have access to download merchant resource materials.

  • Support on hand

    Our support team is on hand by email, phone and chat. Most queries can be resolved straight from the tablet device.

  • Tablet video training

    Training videos are hosted within the tablet device, so new staff simply just watch and learn.

Get started today!

Whether you're looking to reward your regulars or automate your loyalty marketing, Goody can help.

Request demo