— Net Promoter Score

Measure customer happiness across stores, using automated NPS Software.

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  • La Penderie Boutique
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    Currently Viewing: La Penderie Cuba Street

    NPS Overview
    Merchant NPS Running NPS Score Responses Emails
    La Penderie Cuba Street Yes 60 35 120 (29%)
    Feedback
    User Rating Feedback Rated
    Alicia Rowntree 10 Excellent service! 03/02/2019
    Amelia Weedon 10 Good quality clothing and attentive staff 01/02/2019
    Chelsea Wheeler 9 Love the focus on ethical garments! 28/01/2019
    Sarah Hagai 8 No feedback provided 24/01/2019
    Zara Brierly 7 No feedback provided 21/01/2019
    • Dashboard
    • Campaigns
    • Coupons
    • Customers
    • Reports
    • Stores

     Net Promoter Score

    60

    NPS this month

    70

    Promoter this month

    10

    Detractor this month

    NPS Rating

    Calculated by subtracting the % of detractors from the % of promoters.

    Feedback
    User Rating Feedback Rated
    Alicia Rowntree 10 Excellent service! 03/02/2019
    Amelia Weedon 10 Good quality clothing and attentive staff 01/02/2019
    Chelsea Wheeler 9 Love the focus on ethical garments! 28/01/2019
    Sarah Hagai 8 No feedback provided 24/01/2019
    Zara Brierly 7 No feedback provided 21/01/2019

Retain customers and measure happiness with just one click

Measure customer sentiment in real-time across your stores and prevent bad reviews before they get to social media.

Collect customer feedback

Automatically collect customer feedback activated straight from the point of sale. No integration needed. No triggers required to set up.

Improve satisfaction scores and action your NPS

Populate NPS scores and customer feedback in real-time. Access your data and action customer reviews.

Measure store and client NPS scores

Track and manage NPS scores from a store or client level. Perfect for franchise or multi-site operations.

Automatically send your NPS surveys

Getting started with your net promoter surveys is as simple as pressing 'start'. Goody manages the sending and delivery of each NPS survey.

Alice Rowntree 10 Excellent service!
Amelia Weedon 10 Good quality clothing and attentive staff
Chelsea Wheeler 9 Love the focus on ethical garments!

How does it work?

Net Promoter Scoring (NPS) is a globally recognised standard which measures customers' happiness.

Goody delivers NPS results automatically, by scheduling NPS surveys which are activated from the point of sale.

Your customer is delivered an NPS survey through either Mobile Push notification or email. This is scheduled based on timing you set in the cloud-based based software.

All reporting information is stored securely and privately to access at any time.

Wait for at least
days before sending a survey to a new customer
Issue
5
points on NPS Review
Merchant NPS Score Responses Emails
La Penderie Cuba Street 65 150 41%

One of the highest response rates

Typically, our merchants see about a 40% response rate. That's because Goody manages the local sending and delivery.

Automated delivery is activated straight from the point of sale. So, you can trust you're getting data free of skewed response or timing delays.

Please let us know why you rated La Penderie Boutique Cuba Street a 10? Your feedback is important to us.

Give feedback
Rating Feedback
10
10 Good quality clothing and attentive staff
10 Love the focus on ethical garments!

Give customers the chance to talk

If a customer wishes to continue with their NPS surveys, Goody gives them the option to provide further optional feedback.

Get started today!

Whether you're looking to reward your regulars or automate your loyalty marketing, Goody can help.

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